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All Shipping Charges are Free
Return Policy:
Since we constantly strive to keep our prices as low as possible while offering quality merchandise, we must impose certain restrictions on return items. Be assured that any item found to be defective, damaged in shipping, or an item different from that which was ordered, will certainly be replaced. We must be notified within two weeks of ship date of merchandise that the defect, damage or error exists. If you find you must return an item for another reason, please be aware of the following restrictions:
- No return will be accepted without a return authorization number.
- Return must be made within 30 days of ship date
- Copy of our invoice must be included in the package
- Item must be unused, unwashed, and in original packaging. Water mattresses are shipped vacuum packed. This vacuum must be intact, with no water having been put in mattress
- A 15% handling fee will be charged on all returned items to cover our cost of original shipping, reboxing, restocking, and paperwork
- Sorry, we cannot accept returns of the following items
- Custom made items
- Sale items
- Mattresses, or bedding
- Package should be sent freight prepaid. All packages sent freight COD will be returned to sender at sender's expense. As an alternative, you can notify us that you wish to use one of the following procedures
- If requested, a UPS call tag will be sent to retrieve package. The cost of a UPS call tag is $4.50 plus the freight charge, which will be deducted from the credit amount issued for the returned item
- If requested, a freight paid UPS label will be sent to be placed on the package. The package then needs to be brought to a UPS facility or outlet. The cost of the freight will be deducted from the credit amount issued for the returned item
- Be sure to return by a method that offers proof of delivery, as we will be unable to issue credit for an item we have not received
- An item will be considered a return, even if another item has been purchased
Warranties:
Warranties on the products we sell are manufacturer's warranties, not store warranties, although on the rare occasion that you encounter a defect in a product we have sold you, we will try to assist you in handling the warranty properly. Please keep your original store receipt for proof of purchase of a particular item. Warranties cannot be handled without it. Credit card receipt is not adequate. It is not our responsibility to locate copies of your receipt. If the item is a mattress, defects are generally seam, corner, or valve leaks. Leaks in the body of the mattress are considered accidental punctures, and can be repaired with a patch kit. If you experience a leak in your mattress, it will be necessary for you to locate the source of the leak. Once located, if you suspect the leak to be a defect, you can either contact the manufacturer, or contact us, to get a replacement for you, and help you through the return procedure. No refunds will be issued for bedding damaged due to improper laundering or handling. All returned items will be inspected by the service department to determine the existence of a defect. We reserve the option to replace, repair, deny return, or issue credit. All shipping costs will be the responsibility of the purchaser.
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